FAQs
Do customers receive a call or message before delivery?
Yes, we always call customers ahead of delivery to arrange a suitable time. This ensures someone is available if needed and allows us to confirm access for our firewood delivery. Our goal is to make log delivery as convenient and hassle-free as possible.
What’s the typical lead time from order to delivery?
Firewood orders are usually delivered within a week, depending on demand and location. During busier periods, such as autumn and winter, lead times may vary slightly, but we always aim to deliver kiln dried logs promptly across Buckinghamshire.
Where is the wood usually unloaded?
Logs are typically unloaded directly onto the driveway using our small tipper truck. This allows for quick, efficient delivery while keeping disruption to a minimum. If you have a preferred drop-off spot, this can be discussed when arranging delivery.
Can delivery be completed if the customer isn’t home?
Yes, delivery can be completed even if you’re not at home, as long as it’s pre-arranged in advance. Payment can be made by bank transfer before or after delivery, or cash can be left in an agreed safe place. This flexible approach makes ordering firewood easy for busy households.
Do you deliver in wet weather, or reschedule?
Yes, we deliver in all weather conditions, including rain. However, if you’d prefer to reschedule due to weather or access concerns, we’re happy to accommodate. Just let us know when we contact you to arrange delivery.
Are there any access requirements customers should be aware of?
We simply require clear access for a small tipper truck to your driveway. In most residential properties, this isn’t an issue. If access is restricted or you have any concerns, we recommend mentioning it when placing your firewood order so we can plan accordingly.
How are the logs packaged and delivered?
All firewood is delivered loose using a small tipper truck and tipped directly onto your driveway. This allows for efficient delivery and offers better value compared to bagged or netted logs.
Are the logs suitable for my appliance?
Yes, our kiln dried mixed hardwood logs are suitable for wood burners, multi-fuel stoves, and open fires. They are clean-burning and ready to use upon delivery.
What type of wood is supplied?
We supply mixed hardwood firewood, combining different hardwood species to provide excellent heat output, steady burn times, and reliable performance for home heating.
How should I store my logs once delivered?
For best results, store logs in a dry, well-ventilated area, ideally off the ground and protected from rain. A log store with airflow is recommended. Avoid fully sealing logs in plastic, as this can trap moisture and reduce burning efficiency.
How much firewood do I need?
The right amount of firewood depends on how often you use your fire and the storage space available. Occasional use requires smaller quantities, while regular heating through winter will need a larger supply. If you’re unsure, we’re happy to advise based on your usage and storage setup.
